Refund & Cancellation Policy
Last updated: 17 July 2026
This Refund & Cancellation Policy explains how cancellations, refunds, recurring memberships, one-time support purchases, playtest access, game keys, and digital rewards are handled by Infinitum Games SRL.
Please read this Policy together with our Terms & Conditions, Privacy Policy, and Cookie Policy.
1. Company Information
Infinitum Games SRL
Registered address: Sat Șiria, Comuna Șiria, Strada Progresului, Nr. 59, Corp 1, Camera 1, Județ Arad, Romania
Trade Register No.: J2/1023/2024
EUID: ROONRC.J2/1023/2024
Unique Registration Code: 50318664
Email: support@infinitumbackrooms.com
2. Scope of This Policy
This Policy applies to purchases made through infinitumbackrooms.com, including:
- recurring Wanderers Hub memberships;
- one-time support packages;
- private playtest access;
- digital game keys and game-access rewards;
- digital rewards, Morpho Coins, profile cosmetics, tags, and Discord-related benefits;
- other digital content or digital services offered through our website.
This Policy does not limit or replace any mandatory consumer rights available under applicable law.
3. Cancelling a Recurring Membership
You may cancel a recurring membership at any time. Cancellation stops future renewal payments.
To cancel your membership, you may:
- use the subscription or account-management area on the website, where available; or
- email us at support@infinitumbackrooms.com.
Please include the email address used for the purchase and enough information for us to identify your order.
Unless required otherwise by law, your membership benefits remain active until the end of the current paid billing period. Cancelling does not normally refund payments already made for that current period.
Cancellation means no future renewal. It does not automatically remove your existing access before the current paid period ends, unless your account is suspended or terminated under our Terms & Conditions.
4. One-Time Support Purchases
A one-time support purchase does not renew automatically. The duration of Hub access and the included benefits are shown on the relevant product page before purchase.
Where a product page states that a reward remains linked to your account after access ends, that reward remains subject to the Terms & Conditions, technical availability, and applicable law.
5. Right of Withdrawal
If you are a consumer, you may have a legal right to withdraw from an online contract within 14 days from the date the contract is concluded, without giving a reason.
To exercise this right, you must send us a clear statement before the withdrawal period ends. You may email us at support@infinitumbackrooms.com or use the model withdrawal form included below.
If you validly withdraw from a purchase, we will process any refund due in accordance with applicable law, normally using the same payment method used for the original transaction unless another method is agreed.
6. Immediate Access to Digital Content and Services
Some purchases provide immediate access to digital content or digital services, including access to the Wanderers Hub, playtest builds, game keys, digital rewards, or downloadable content.
If you ask for immediate access before the end of the 14-day withdrawal period, we may ask you at checkout to:
- expressly request that the digital content or service begins immediately; and
- acknowledge the legal effect this may have on your right of withdrawal, where applicable.
Where the legal conditions for loss of the withdrawal right are met, the right of withdrawal may no longer apply after digital content has been supplied or the relevant service has started.
This does not affect your legal rights if digital content or a digital service is faulty, not supplied as described, or otherwise non-conforming.
7. Refunds for Faulty or Non-Conforming Digital Content
You may be entitled to a repair, replacement, price reduction, or termination of the contract where digital content or a digital service is faulty, not supplied as described, or otherwise fails to meet mandatory legal requirements.
If you believe there is a problem with a purchase, contact us promptly at support@infinitumbackrooms.com and provide:
- your account email address;
- your order number, if available;
- the product or membership purchased;
- a clear description of the issue;
- screenshots, error messages, or other useful information where available.
We may ask for reasonable additional information to investigate and resolve the issue.
8. Cases Where a Refund May Be Refused
Subject to mandatory consumer law, we may refuse a refund request where:
- the legal withdrawal period has expired and no other legal entitlement to a refund applies;
- immediate access to digital content or services was properly requested and supplied in accordance with applicable law;
- the request concerns a change of mind after digital benefits, playtest access, or a game key have been used, where withdrawal rights no longer apply;
- the purchase was made through fraud, unauthorised resale, abuse, or a breach of our Terms & Conditions;
- the account, key, or digital reward was shared, sold, transferred, or used in an unauthorised manner.
We will not refuse a refund where applicable law requires one.
9. Chargebacks and Payment Disputes
If you have a payment problem, please contact us first at support@infinitumbackrooms.com. We will make reasonable efforts to resolve the matter promptly.
Fraudulent or unjustified chargebacks may result in suspension of the related account, removal of access to digital content, revocation of keys or rewards, and recovery action where permitted by law.
10. Refund Processing Time
If a refund is approved or legally required, we will process it without undue delay. The time it takes for funds to appear in your account may depend on your payment provider, bank, card issuer, or payment method.
We are not responsible for delays caused by third-party payment providers or banks after we have submitted the refund.
11. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect legal, operational, technical, or service-related changes.
The latest version will always be available on this page. We will update the “Last updated” date when changes are made.
12. Contact Us
For cancellations, withdrawal requests, refunds, or questions about a purchase, contact:
Infinitum Games SRL
Email: support@infinitumbackrooms.com
Address: Sat Șiria, Comuna Șiria, Strada Progresului, Nr. 59, Corp 1, Camera 1, Județ Arad, Romania
13. Model Withdrawal Form
You may use this form if you wish to withdraw from a purchase. Use of this form is optional; you may also send any other clear statement that you wish to withdraw from the contract.
To: Infinitum Games SRL
Email: support@infinitumbackrooms.com
I hereby give notice that I withdraw from my contract for the purchase of the following digital content and/or digital service:
Product or membership: _______________________________
Order number: _______________________________
Ordered on: _______________________________
Name of consumer: _______________________________
Email used for purchase: _______________________________
Address of consumer: _______________________________
Date: _______________________________


















